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The store’s till does not exist in SAGE

What you see

On the POS, on the Till tile: "This store’s till is not set up in SAGE — a manager fixes it in the admin." with the support code. In the admin, on Settings › Stores, at the store’s Tills and tablets page. Code: ZP-TILL-MISSING.

What happened

A till set for this store does not exist (or is not active) in SAGE, so sales and the till close would fail.

What to do

  1. Open the store in Settings › Stores, then Tills and tablets.
  2. If the till exists in SAGE but is deactivated: open Settings › Stores › SAGE tills, open the till under Deactivated in SAGE and press Reactivate … in SAGE, then confirm. A store can pick it again.
  3. If it does not exist: pick another till that is active in SAGE for this store, or press New till in SAGE: zrsPOS shows what it will create and asks first, then creates it and reads it back.
  4. Save the store.

Can zrsPOS do it for you?

Yes. It reactivates an existing till, or creates a new one, after you confirm. For a new till it reads it back from SAGE and checks its SAGE store, that it is active and that it is an ordinary till; if SAGE keeps it otherwise, zrsPOS says so and the store does not take it.

Still stuck?

Write to support@zrspos.com and quote the code ZP-TILL-MISSING, with the store, the till number and what you were doing. We reply in Portuguese or English. For more, see the till close manual.