SAGE staff member unreadable

What you see

On the POS, on the Till tile (or in the admin, on the Till close page), a message appears with this title when you open, close or reopen the till. The title is “SAGE staff member unreadable”. Code: ZP-TILL-STAFF-UNREADABLE.

What happened

SAGE answered “The document was not found” while reading the till’s staff member: the configured staff member no longer exists.

What to do

In SAGE, check that the till’s salesperson (staff member) still exists. In Settings › Stores, open the store and choose the staff member again, then repeat the opening or the close. Nothing was posted to SAGE.

Can zrsPOS do it for you?

No. This one needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-TILL-STAFF-UNREADABLE, with the store, the till (if the store has several) and what you were doing. For the way the Till works, see the till close manual.