SAGE did not answer in time while issuing

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: SAGE did not answer in time while issuing.

What happened

SAGE did not answer in time. The document may have been issued anyway — a retry looks for it before issuing another, so there is no duplicate risk.

What to do

1. Wait a minute, then press Try again on the document. Do not issue it by hand in SAGE: it may already have been issued.
2. If it keeps happening, SAGE is slow or off. Check the SmartAPI service, then test the connection in Settings › SAGE connection.

Can zrsPOS do it for you?

Yes, partly. zrsPOS retries by itself in the background and looks for the document before it issues another one, so there is no risk of a duplicate. If it still fails after a while, use the steps above.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-TIMEOUT. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.