Unrecognised SAGE error

What you see

In the admin, under Documents in Needs you, and as a card on Home. On the POS, the Documents tile shows a line with the code below. Title: “Unrecognised SAGE error”.

What happened

SAGE refused the request with a message zrsPOS does not recognise yet, so it cannot tell the probable cause.

What to do

1. On the document, open Details for support and read SAGE’s message: it often says what is missing (a field, a série, an item).
2. If you understand what it asks, fix it in SAGE or zrsPOS and press Try again.
3. If it is unclear, copy the request and response from Details for support and send them to support with the code below.

Can zrsPOS do it for you?

Not yet. When support identifies the cause, zrsPOS learns to recognise it with its own code and a page like this one. Once the cause is fixed, the Try again button issues the document. zrsPOS does not retry it by itself: it tried twice, right after the sale.

Still stuck?

Write to support@zrspos.com and quote the code ZP-UNKNOWN and the order number. The code is shown on the alert, in the admin and on the POS.