Items with no match in SAGE

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: Items with no match in SAGE.

What happened

One or more items in the sale have no match in SAGE — usually a product whose barcode does not exist in SAGE (zrsPOS matches by barcode, not SKU).

What to do

1. Open the failed document in Documents to see which product has no match.
2. In Shopify, check the product's barcode. zrsPOS matches by barcode, not by SKU.
3. In SAGE, check an item exists with exactly that barcode. If not, create it there (zrsPOS does not create products in SAGE).
4. Press Try again on the document.
5. A custom sale made before "Custom sales" was set up in SAGE items stays here: issue it by hand in SAGE and archive it.

Can zrsPOS do it for you?

No. Having the same products with the same barcodes in Shopify and SAGE is yours to keep: zrsPOS does not create or change products in SAGE (that sync is on the roadmap). SAGE items shows how many of your barcodes SAGE has and lists the missing ones.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-UNMAPPED-ITEMS. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.