SAGE could not be reached while issuing

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: SAGE could not be reached while issuing.

What happened

When zrsPOS sent the document, nothing answered at the SAGE address: the connection was refused, the name did not resolve, or the server was not there.

What to do

1. Check the SAGE server is on and the SmartAPI service is running.
2. Open Settings › SAGE connection and check the address and port are still the ones SAGE answers on (they change if the server or router changed).
3. Press Test connection there. When SAGE answers, press Try these … sales again in Documents.

Can zrsPOS do it for you?

Partly. zrsPOS retries the document by itself in the background, and it issues as soon as SAGE answers again. Bringing SAGE back is up to your server, your network or your SAGE partner.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-UNREACHABLE. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.