Store credit has no SAGE voucher

What you see

In the admin, on Payments, on the Store credit row and page marked "Needs attention", and on the Home page under "Needs attention". It blocks a first go-live. It can also appear against a sale paid with store credit that waits in Documents.

What happened

Store credit is booked in SAGE as a voucher, but there is no SAGE voucher payment method zrsPOS can use: none is chosen (sales paid with store credit then wait until there is one), or the one chosen no longer exists in SAGE, is inactive, or is not a voucher (SAGE may refuse those sales or book them wrongly).

What to do

1. Open Payments, then Store credit.
2. Choose your SAGE voucher payment method (for example "N.Cred-Reembolso"). Only your SAGE's vouchers are offered.
3. Save. Any sales that waited issue on the next retry.

If your SAGE has no voucher payment method, ask your SAGE partner for one (the page for your SAGE partner lists it), or turn "Book store credit as a voucher" off: store credit is then booked like any other payment method.

Can zrsPOS do it for you?

No. zrsPOS never creates a voucher payment method in SAGE: SAGE books vouchers by the credit document they pay, so your SAGE partner sets it up. zrsPOS only uses the one you choose.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-VOUCHER-MISSING. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.