The store-credit voucher is for another credit note

What you see

In the admin, on Payments → Store credit, at the store under "Different at some stores" marked "Needs attention", and on the Home page under "Needs attention". It blocks a first go-live. Sales keep issuing: it never holds a sale.

What happened

A SAGE voucher payment method pays one type of credit document. The store's own credit-note série issues another type (for example the voucher set for every store is for "NRE" credit notes and this store issues "NC" in its own série). zrsPOS keeps sending the voucher you chose, but SAGE picks the voucher by the type of the credit document redeemed, so store-credit sales at that store may be booked on another voucher than the one you see here.

What to do

1. Open Payments, then Store credit.
2. Under "Different at some stores", open the store.
3. Choose a SAGE voucher payment method for that store's credit notes.
4. Save.

If your SAGE has no voucher for that credit document, ask your SAGE partner for one (the page for your SAGE partner lists it).

Can zrsPOS do it for you?

No. zrsPOS never creates a voucher payment method in SAGE; it uses the one you choose for each store, and checks it fits the store's credit notes when you save.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-VOUCHER-WRONG-DOC. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.