The connection test got no answer

What you see

On Settings › SAGE connection, at the field it concerns, with the title The connection test got no answer, after you save or test the connection. (A document that SAGE did not answer in time shows SAGE did not answer in time while issuing instead.)

What happened

SAGE did not answer in time: it may be off, slow, or not reachable from the internet at the saved address.

What to do

1. Open Settings › SAGE connection and confirm the address and port are right.
2. Check the SAGE server is on and the SmartAPI service is running.
3. Ask your SAGE partner to confirm the SmartAPI address and port can be reached from the internet.
4. Press Test connection. The card disappears when SAGE answers.

Can zrsPOS do it for you?

No. Whether SAGE is on and reachable depends on your server and network, which zrsPOS cannot see into or change. It tests again when you press Test connection.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-TIMEOUT. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.